Contact and Support
Use the official WaCKPaCK Development Studios support channels for installation help, bug reports, and resource questions.
Before Contacting Support
Before opening a support request:
- Read the installation documentation
- Review the troubleshooting guide
- Confirm all required dependencies are installed
- Restart the resource and check the server console
- Confirm you are using the latest supported version
Information to Include
Provide the following details:
- Resource name
- Resource version
- Framework and version
- Inventory system
- Target system
- Relevant configuration settings
- Full error message
- Steps needed to reproduce the issue
Screenshots and Logs
Screenshots should clearly show the complete error or affected interface.
Console errors should be copied as text whenever possible. Do not crop out important lines above or below the error.
Private Information
Never post any of the following publicly:
- Server license keys
- Database passwords
- API keys
- Webhook URLs
- Tebex credentials
- Hosting login information
- Personal information
Support Channels
Official support links will be added here when they are available.